Terms & Conditions

By booking our services, you agree to the following terms and conditions:

1. Bookings & Payment

  • All bookings are subject to availability and confirmation.

  • Payment is due upon completion of the work, unless agreed otherwise in writing.

  • We accept bank transfer and cash in-hand.

2. Cancellations & Rescheduling

  • Cancellations made within 24 hours of the scheduled appointment may incur a £25 cancellation fee.

  • If you need to reschedule, please provide as much notice as possible. We will do our best to accommodate a new date promptly.

3. Supplies & Equipment

  • In the unlikely event that we run out of supplies or encounter an issue that prevents us from completing the job specification on the day, we will return as soon as possible once restocked—at no additional cost to you.

4. Access & Preparation

  • Please ensure we have clear and safe access to the work area at the scheduled time.

  • If access is restricted or delayed, additional charges may apply or the appointment/ work specified may need to be rescheduled.

5. Property Condition

  • We will carry out all work with care and professionalism. However, we cannot be held liable for pre-existing damage or wear to surfaces or property.

  • It is the customer’s responsibility to inform us of any fragile or vulnerable areas.

6. Weather Conditions

  • We operate in most weather conditions, but may need to reschedule in the event of extreme weather (e.g. storms or heavy rain) for safety and quality reasons.

7. Waste Removal

  • Garden waste removal is available upon request and may incur an additional fee. Please let us know if you would like this included in your quote before the work begins.

8. Satisfaction Guarantee

  • If you’re not satisfied with the service, please contact us within 24 hours of completion. We will make reasonable efforts to resolve any issues.

9. Insurance

  • Mow & Glow Ltd is fully insured for all services provided. Proof of insurance is available upon request.

10. Additional Information

  • If the information above does not satisfy or answer your enquiry please get in touch with us directly via our Phone Number: 07492 508 625 or Email: enquiries@mowandglow.co.uk. You can also get in touch via our intuitive contact form.

  • We will endeavour to respond to your queries as soon as possible.